- Delivery time
- Generally, your order will be delivered within 10 days of receiving it.
*Regarding delivery date and time requests, we will do our best to accommodate your request for a specific shipping date, but we cannot guarantee it as the shipping date is subject to stock availability.
*For orders with cash on delivery, we cannot accept delivery dates that are 7 days or more after the order date.
Thank you in advance for your understanding.
- Return deadline
- Returns and exchanges due to personal reasons will be accepted if you contact customer support within 5 days of receiving the product.
In this case, shipping costs will be borne by the customer. - The return deadline is within 7 days of receiving the product.
Furthermore, exchanges due to customer convenience will be limited to one time only.
Please note that we cannot accept returns on the following items:
・If the product is damaged or scratched due to customer's fault ・If the product tag is lost ・If more than 6 days have passed since the product arrived ・If the product was purchased outside the FilMelange Online Shop ・If we determine that we cannot accept returns or exchanges for any other reason
Additionally, sale items cannot be returned, exchanged, or cancelled regardless of the store where they were purchased.
In the following cases, which are attributable to our company, we will cover the shipping costs incurred for the return.
・If the delivered product is defective ・If the product is dirty or damaged ・If the product you received is different from the product you ordered
However, please note that if the item you wish to exchange is out of stock, we may refund the product price.
*Due to the nature of monitors, the color and atmosphere of the actual product may differ slightly. In this case, please note that this is not considered a defect.
*Due to the nature of using natural materials, there are some individual differences, and cut-and-sew fabrics may have an error of 2-3 cm depending on how they are measured. Please note that this is not considered a defect.
- Return Shipping Fee
- In the following cases where the cause is our fault, we will cover the shipping costs for the return.
If the delivered product is defective, if the product is dirty or damaged, if the product delivered is different from the product ordered, or if the return or exchange is due to customer reasons, the customer will be responsible for all shipping costs incurred for return or exchange.
Overseas Shipping / We do not accept return or exchange.
Shipping Time: Usually within one to two weeks depending on destination (may be longer if subject to customs inspection)
Paid gift wrapping is available.
If you are interested, please purchase here .
If you purchase multiple items, we will combine them and wrap them for you.
If you would like individual packaging, please purchase the desired number.
If you have any detailed requests, please write them in the comments section of your cart.
At Fil Melange, we strive to use simple wrapping as much as possible in order to reduce waste.
We understand that we may not be able to meet all your requests.
<About the characteristics of Fil Melange Shoppers>
The shoppers we use are made from environmentally friendly biodegradable plastic.
Biodegradation means that a substance is released into the natural environment, such as soil or rivers, and is broken down by microorganisms into inorganic substances.
Please note that this product is not suitable for long-term storage.
The size chart is the pattern size, so there may be slight differences from the actual product.
Also, since natural materials are used, there may be individual differences in color and size.
Please check here for information on the measurement method.
お洗濯の際には必ず洗濯表記をお確かめいただき、指示通りのお洗濯をお願い致します。
過度な洗濯は毛玉や型崩れの原因となりますので極力お洗濯はお控えください。洗濯はワンシーズンに1回程で十分です。ウールは特性上、防臭効果に優れておりますので、匂いが気になる場合は、風通しの良い日陰に少し長めに干すことで改善が期待できます。水洗いする場合には必ずウール専用の洗剤を使用し手洗い（押し洗い）にてお願いいたします。ウールは人間の髪の毛や皮膚と同じタンパク質の組織で構成されています。タンパク質は、熱に弱く、高温で硬化する性質があるため水温は30℃以下・タンブラーのご使用はお控えください。また、干す際には平干しをお勧めいたします。長時間濡れた状態でハンガー干しされますと伸びの原因となりますのでご注意ください。（脱水には洗濯機をご使用いただけますが、極力短時間でお願い致します。）
ご不安がある方はクリーニング専門店にてお洗濯をお願い致します。